FAQ
Questions, answered
How care works at Cield. For anything about your own health or treatment, use your secure patient channel via Support.
Getting started
What is Cield?
Cield is an online care platform. You complete a secure intake, a licensed clinician reviews it, and treatment is prescribed only when it is medically appropriate — then dispensed by a pharmacy.
How does the process work?
Choose the care you want help with, complete a short online intake, and a licensed clinician reviews your information. A consultation or additional information may be required before any decision.
How old do I have to be?
Cield treats adults 18 and older.
Eligibility & visits
Am I eligible?
Eligibility depends on your health, age, and location, and is determined by a licensed clinician. Completing an intake does not guarantee treatment.
Where is care available?
Care is offered in the United States, and availability can vary by state and by treatment. Any state restrictions and the prescribing clinician are disclosed during your visit.
Is prescribing online legal?
Clinicians prescribe only where they are licensed to treat patients, and only when treatment is medically appropriate.
Why might I need to submit a photo ID or a photo of myself?
Some states and treatments require identity verification. If it applies, you will be asked during your visit and told why.
Treatment & safety
Is a prescription required?
Yes. A licensed clinician determines whether treatment is appropriate. A submitted form is never an automatic prescription.
Are compounded medications FDA-approved?
Compounded medications are not FDA-approved, and the FDA does not verify their safety, effectiveness, or quality before marketing. Ask your prescribing clinician for details specific to your medication.
What should I do in an emergency?
Call 911 or go to the nearest emergency room. Messages sent through the site are not monitored in real time.
Pricing & billing
What does it cost?
Each plan shows the full amount charged and how often it is billed before you commit. Cield charges no separate membership fee.
Do you take insurance?
Cield does not bill insurance. What each plan includes is shown before you pay.
When am I charged?
Charge timing, including whether it happens at checkout or at shipping, is shown during your visit and governed by the billing and refund policy.
How do renewals and cancellation work?
Renewal conditions and cancellation are shown with your plan and governed by our refund policy.
Delivery
How is my medication delivered?
If prescribed, your medication is dispensed by a pharmacy and shipped to you. Shipping details for your specific product are shown during your visit.
Can I use my own pharmacy?
Where supported, your clinician can discuss pharmacy options with you.
Follow-up
What happens after I start?
Follow-up, questions, and renewal review are handled through your program as it offers them.
How do I update my account or shipping address?
You can manage your account details through your patient account once care is active.
Privacy
Is my information safe?
How your information is collected and handled is described in our privacy policy.