Privacy Policy

At Cield (“Cield,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy (“Policy”) describes the types of information we collect, how we use it, how we protect it, and the choices available to you when you visit www.cield.com (the “Website”), use our services, or interact with our telehealth platform (collectively, the “Platform”).

This Policy applies to all users of our Platform, including prospective patients, patients, and healthcare providers.

Cield operates a telehealth platform that handles Protected Health Information (“PHI”). We maintain administrative, technical, and physical safeguards designed to protect PHI in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Protected Health Information submitted through medical intake forms, consultations, secure communications, or other healthcare interactions is handled in accordance with applicable federal and state privacy laws.

We may collect information directly from you when you:

• Complete forms on our Website
• Begin a medical intake
• Create an account
• Request healthcare services
• Contact our customer support team
• Communicate with us by phone, email, or text message
• Voluntarily provide your mobile phone number and consent to receive text messages

The information we collect may include:

Personal Information

• Name
• Mailing address
• Email address
• Mobile phone number
• Payment information

Protected Health Information (PHI)

• Medical history
• Symptoms
• Current medications
• Medical questionnaire responses
• Clinical evaluation notes
• Weight and wellness information
• Prescription requests

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

We use your information to:

• Provide telehealth services
• Connect you with licensed healthcare providers
• Evaluate eligibility for treatment
• Process prescriptions
• Coordinate pharmacy fulfillment
• Process payments
• Respond to customer support requests
• Improve our Platform
• Meet legal and regulatory obligations
• Detect fraud and protect the security of our systems

If you voluntarily opt in to receive text messages from Cield, we may send transactional and, where separately consented to, promotional text messages related to your account and our services.

Transactional messages may include:

• Order completion reminders
• Secure payment links
• Appointment notifications
• Prescription status updates
• Follow-up reminders
• Customer support communications

Promotional messages may include marketing offers, product updates, or other promotional content only if you have separately opted in to receive promotional text messages.

Message frequency varies depending on your interaction with our services.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us at support@cield.com.

Consent to receive automated text messages is not required as a condition of purchasing any goods or services.

Cield maintains separate consent records for transactional and promotional text messaging where applicable.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile phone numbers, SMS consent, and text messaging originator opt-in data will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will never be shared with any third parties except vendors and service providers that facilitate the delivery of text messages on our behalf.

These service providers are contractually required to use your information solely for providing messaging services to Cield.

We do not sell or rent your personal information.

We may disclose information in the following circumstances:

Healthcare Providers

To licensed healthcare providers so they may review your medical information and determine appropriate treatment.

Partner Pharmacies

To licensed pharmacies for prescription fulfillment and shipment.

Service Providers

To vendors who perform services on our behalf, including:

• Payment processing
• Cloud hosting
• Customer support
• Identity verification
• SMS delivery
• Email delivery
• Website analytics

These providers are permitted to use your information only to perform services for Cield.

Legal Requirements

When required by law, court order, subpoena, or governmental request, or when necessary to protect the rights, safety, or property of Cield, our patients, or others.

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your personal information where permitted by law
• Withdraw consent for certain communications
• Opt out of promotional text messages at any time by replying STOP

Patients also retain all rights afforded under HIPAA with respect to Protected Health Information.

We may update this Privacy Policy periodically.

Any revisions will be posted on this page with an updated Effective Date. Continued use of the Platform following publication of changes constitutes acceptance of the revised Policy.

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Cield
123 Placeholder St., Suite 100
Placeholder City, ST 12345
Email: support@cield.com
Website: https://cield.com